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What controls do you have over marketing messages and your account settings? It also tells you how your information may be shared with trusted partners for security, verification, and responsible gaming. Before you deposit £ or play from UK, read this to learn about your rights, how long your information will be kept, and how to get help.
When you sign up for a 24Magic Casino account, we will ask for some basic information about yourself so that we can set up your profile correctly, protect your access, and make sure your account is set up correctly for your region.
Along with supporting responsible gaming controls, this information also helps stop people from making duplicate accounts. Before all of your account's features can be used, we may ask for verification to make sure that the profile really belongs to you. Verification keeps your game safe and makes sure that withdrawals are only sent to the rightful account holder.
We usually ask for the following information when you sign up. Because mistakes can slow down the approval process, please enter them exactly as they appear on your official documents.
We may also ask for additional profile information, like your UK, if it is needed to follow regional access rules or do identity checks.
Use a phone number and email address that you will be able to keep for a long time. The fastest ways to get back in are listed below in case you need to reset your password or confirm a private change. If you give correct information from the start, you can avoid problems when you want to cash out your winnings, like when you ask for a withdrawal of $500 £.
24Magic Casino uses some information about you to make welcome bonuses, promo codes, and loyalty rewards that are more relevant to how you play and how you like to communicate. This keeps you from getting spam messages about deals you can't use, like a welcome package worth up to £200 or a reload offer starting at £20.
We only use data for promotions when it helps us run our business properly, like when we offer you a bonus that fits your account status, make sure you're eligible, or stop people from abusing the promotion. You are still in charge of most marketing decisions, and you can choose not to receive promotional messages while still getting important account messages.
When you join a promotion or claim a welcome bonus, we may process a small set of information to make sure you're eligible, give you the reward correctly, and make sure the promotion is fair for everyone.
Tracking and delivering offers: When you click on a promotional email or activate a bonus, we may record basic interaction data, like whether the message was opened or the bonus was activated, to see how well it worked and avoid sending duplicates. This helps with useful controls like letting each player only get one welcome bonus and making sure that a deposit match is applied correctly after a £20 deposit. You have choices: you can stop receiving marketing emails at any time by clicking the "unsubscribe" link in an email or changing the settings for account notifications (if they're there). You may still get non-marketing messages that are needed to run your account even if you choose not to receive them. For example, you may get confirmations about a bonus claim of up to £200 or checks to see if you are eligible for promotions which require a deposit of £20.
At 24Magic Casino, your payment and deposit information is kept completely private and is only used to complete your transaction and meet security standards. Information about your bank accounts is kept private and is never shared or used for marketing purposes that aren't related. In order to keep our storage space as small as possible, we only store as much information about your payments as is necessary for trained staff to see it. For instance, when you deposit $100, our systems check the transaction and look for signs of fraud instead of keeping full payment information.
We use multiple layers of security to keep card information, account information, and transaction history safe. For example, payment information should be sent encrypted, stored safely if it needs to be kept, and constantly watched for strange activity that could mean fraud or account takeover. Payment processors may only get the information they need to authorize and complete a transaction. Most of the time, the processor handles sensitive card or wallet credentials directly, while we only receive confirmation tokens and transaction references. This keeps our environment safer by limiting the exposure of raw banking data. Encryption in transit helps keep your payment information safe from being hacked when you send it.
Because there is only so much space, full payment credentials are not kept unless they are needed for compliance or to handle a dispute. Certain people and situations are limited in their ability to see transaction records by access controls. Screening for fraud to find deposits that don't seem right, like making multiple attempts with amounts like $50 or $200. Don't share screenshots of cashier pages, bank notifications, or transaction references in public places if you want to keep your banking information private. Helpdesk will only ask for the proof they need of a transaction and will tell you how to hide the details that aren't necessary.
If you notice a deposit you don't recognize, act quickly: change your password, turn on any available account security features, and contact support with the time and amount, like a 500 £ transaction you didn't expect.
Your banking information will stay private, but we will use the reference number for your transaction to look into it.
Identity checks, source of funds, and secure processing are some of the things that 24Magic Casino may do to make sure that withdrawals are safe and legal. Before approving a payout, they may ask for proof of identity. This helps keep other people from getting into your account without your permission and makes sure that winnings are only given to the rightful account holder. Requests for withdrawal are handled safely, and there may be limits on how much can be paid out per transaction, per day, or per month. When it makes sense, limits and checks are applied consistently across all accounts to lower the risk of fraud and encourage responsible play.
Before we can process a withdrawal, we may need to confirm your identity and account information. This is called Know Your Customer (KYC). Larger payouts, like 2,000 £ or more, may need extra confirmation. Usually, the first withdrawal over 100 £ will require verification. As part of normal checks, your name, date of birth, address, and the fact that you are allowed to play from where you are can all be confirmed. We may ask for new documents even if you have already sent them if you have changed important account information or if login and device activity seems odd. A valid ID with your name and date of birth on it is sufficient proof of identity.
Address—recent proof of address that matches the information you put in when you registered. Payment ownership means showing proof that you own the method of withdrawal, especially for payouts over 500 £. Withdrawals are usually only sent to a payment method that is registered in your name. This is done to keep things safe. We might ask you to choose a different method or go through extra checks before approving a payout if a method can't accept incoming transfers or can't be matched to you. You should know that if we can't finish verifying within a reasonable amount of time, we may temporarily hold the payout until the documents are sent in and checked. As required by law and to stop financial crime, we may ask you where the money from your gaming activities came from, especially if the transactions are for a lot of money.
For example, a source of funds request could be made after a withdrawal request for 5,000 £ or after withdrawals totaling more than 10,000 £ in a short amount of time. Origin of funds checks usually look at how deposits were made and see if the activity matches the profile of the account. We might ask for pay stubs, bank or account statements, or other proof that shows how the money used for deposits was obtained, depending on the situation. If needed, we may also ask for more information about large one-time deposits like £2,500. Safe processing and payout limits: To help make sure withdrawals are handled safely, we use both automated monitoring and manual checks.
This could include making sure the withdrawal goes to the right place, making sure the account has been used, and looking for patterns of bonus abuse, chargebacks, or third-party funding. If there are any concerns, your withdrawal may be put on hold while we get more information. Sometimes, there are limits on how much you can withdraw in a certain amount of time and for each transaction. If the amount you want to be paid is more than a certain limit, it may be split into several transactions. For example, 3,000 £ could be paid as 1,500 £ plus 1,500 £, as long as the method is available and the verification process is finished. To avoid delays, make sure that the information in your profile matches what's on your documents, use payment methods that are in your own name, and make sure that your deposit and withdrawal habits don't change from how you normally play.
Getting verified ahead of time can speed up the process if you want to withdraw a large amount of money, like $8,000 £.
When you play on iOS or Android, we collect some information to make sure the site works right, keep your account safe, and give you a good experience. This part tells you what information we may collect from your mobile browser, our mobile site, and in-app views (if they're available). It also tells you how to change your mobile settings for tracking and permissions. When you use an iPhone, iPad, or Android to access the casino, technological information and what we collect on your device may be collected automatically.
This usually includes the type and model of the device, the operating system version, the browser type, the language settings, the time zone, the screen resolution, and diagnostic data like crash logs or error reports that help us figure out what's wrong. Some examples of identifiers and connection data are your IP address, a rough idea of where you are based on your IP address (not GPS coordinates unless you specifically allow them), session identifiers, and login timestamps. These help us keep up with the law, find suspicious activity, and stop fraud. Some examples of usage data are the features you open, the buttons you tap, the pages you view, the length of your session, and the pages that led you to the page in the first place.
We use this to make mobile navigation, stability, and speed better. Data about apps can include the app version, build number, permission states (like whether notifications are enabled), and app events like first launch, login, and session activity if you use an app version or a mobile wrapper. We don't look at your personal files, photos, or contacts unless a feature asks us to and you give us permission. You may be able to process payments and transactions on your phone when you deposit or withdraw money. Among these are the type of payment method, the status of the transaction, and signals that help stop fraud. Deposit minimums may start at £10 if they are shown in-app or on mobile pages. This depends on which cashier option you choose.
Messages you send to support, chat transcripts (if they're available), and confirmation emails or SMS you ask for are all examples of communications on mobile. If you allow push notifications, we may send you service messages like account updates or security alerts. You may only see camera and biometric prompts when you choose to use them, like when you scan IDs to make sure you are who you say you are or when you turn on device-level authentication. Our system only gets a confirmation result, not your fingerprint or face data, when you use biometric authentication.
24Magic Casino uses cookies and other similar technologies (like local storage) on mobile browsers to keep you logged in, remember your settings, keep your session safe, and track your performance.
Some cookies are necessary for your account to work, and others help us figure out how people use our site so we can make it better for mobile devices and load faster. You might not be able to use some features if you block certain cookies. For example, you might not be able to keep your login, use tools for responsible gaming, or stop fraud during cashier actions.
You can change your system and browser settings to control what your device shares with the casino. For example, to protect your privacy, clear your browser's cookies and site data, block third-party cookies when possible, and manage pop-ups and redirects. Your device's settings let you choose whether to let notifications and the camera access or not. You can also remove permissions at any time.
Controlling app tracking permissions is possible on iOS, and limiting ad personalization is possible on Android. Even though these settings can stop marketing profiling, they might not stop processing of security and session data, which is necessary.
To keep your mobile account safe, we may use security measures that look at device and session risk. These can include strange login patterns, quick location changes based on IP address, or multiple failed attempts to authenticate you. Account takeovers can't happen with these checks, and some actions, like withdrawals, may be temporarily limited until more verification is done.
We get the information we need to run your account, process payments, and follow the rules set by the government. This might include your name, date of birth, address, email address, phone number, login and device information, IP address and location details, payment information, and a record of your games and purchases. We use this information to make sure you are who you say you are (UK if needed), to approve deposits and withdrawals, to make sure bonus terms are followed correctly, to stop fraud and chargebacks, to set limits and controls for responsible gaming, and to offer support. In your profile, you can change your contact information. However, changes to your identity information may need to be approved first.
Deposits are handled through safe payment channels. The full number or CVV of your card is not kept by us. The only information that payment providers get is what they need to authorize the transaction. This includes your name, your payment token or last four digits, your billing information, the amount in £, and fraud screening signals. Getting approved will go more smoothly if you use a payment method in your own name, keep your billing address the same, and don't try again and again and fail. If a deposit is flagged, we may ask for proof that you own the money (a screenshot of your card with the middle numbers hidden, the page for your e-wallet account, or a copy of your bank statement with your name and last four numbers).
Before you make your first withdrawal, and sometimes during compliance checks, we may ask for: (1) a photo ID (passport or national ID); (2) proof of address with a date within the last three months; (3) proof that you own the payment method; and (4) in some cases, a selfie or short live check. In the section where it says "Verification of Account," upload paperwork. Approval is faster when photos are clear, all corners can be seen, there is no glare, and account information matches. Once the documents are accepted, the withdrawal will be processed after internal checks. The exact time it takes will depend on your payment method and the rules of your bank or e-wallet. We might stop processing until the verification is done.
We keep track of your play to make sure you follow the wagering and game contribution rules if you claim a bonus. Sometimes, you can't get your money out until you've met certain wagering requirements. If you don't follow the rules, we may take away any bonus-related winnings. Some of the most common triggers are playing restricted games while wagering, going over the maximum bet limits set for bonus play, betting in strange ways, or trying to cash out while bonus funds are still active. Check the bonus page before you play to see the games that are eligible and how many times you have to wager the bonus. If you want to cash out quickly, make a deposit that doesn't count toward the bonus or ask for the bonus to be canceled before placing bonus-eligible bets (if the terms allow this).
Availability is based on where you are and the rules in UK. We block access from places that aren't allowed, and we may also block registration, deposits, or gameplay if needed. You are in charge of making sure that online gambling is legal where you live. To keep your mobile and desktop accounts safe, we use encrypted connections, session controls, and risk monitoring. To keep your account safe, create a strong, unique password, turn on any available two-step verification, avoid using shared devices, log out of your account when you're done using it, and contact support right away if you think someone is using your account without your permission. If we notice strange login or withdrawal behavior, we may put temporary limits on the account until we can confirm who owns it.
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